Dear Valued Client,
We sincerely appreciate your continued trust and support in our services!
To further enhance platform performance and improve your user experience, we will perform a critical system upgrade on our Partner/Client CRM system during the following maintenance window:
Maintenance Period:
June 7, 2025 (Saturday), 07:00 – 16:00 (UTC+8)
Key Notes During Upgrade:
System Access Suspension:
The CRM system will be temporarily unavailable for login during the upgrade. We kindly advise you to plan your operations accordingly.
Business Processing Suspension:
Account opening, deposits/withdrawals, transfers, and related services will be paused until the system resumes (expected by 16:00 UTC+8). We appreciate your understanding and advise arranging funds in advance.
Referral Links Availability:
Client referral links will function normally during and after the upgrade.
Login Links Unchanged:
The login URLs for clients and partner agents will remain the same. Once the upgrade is complete, simply log in again to experience a refreshed interface.
User Guide:
For instructions on the new CRM system, please contact your account manager to obtain the updated manual.
We are confident this upgrade will deliver a more efficient and streamlined experience! Should you have any questions during or after the maintenance, feel free to reach us at info@rockglobal.com
Thank you once again for your cooperation and support!
Best regards,
RockGlobal Team