Dear Valued Client,

We hereby inform you that earlier today a technical disruption occurred at an upstream global pricing provider, resulting in consequential impacts on certain international derivatives markets.

As this event originated from a systemic failure at the market-infrastructure level—rather than from market volatility or any issue related to our platform—you may have encountered delayed price quotations, interruptions in trade execution, or order rejections during the affected period.

Upon identification of the incident, we immediately activated our monitoring and contingency response mechanisms and continue to maintain close oversight of the market’s restoration progress. We will issue further notification as soon as all services are fully restored.

We extend our sincere apologies for any inconvenience caused and greatly appreciate your understanding and patience. Should you require any assistance or clarification, please do not hesitate to contact us.

Wishing you successful trading,

RockGlobal

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