Dear Valued Customer,

Greetings from RockGlobal!

In observance of the upcoming public holidays (National Day and Mid-Autumn Festival), please note the following adjustments to the trading hours and online services for the affected products:

Affected Product: HK50
Adjustment Dates and Arrangements:
October 1, 2025 (Wednesday): Market Closed All Day
October 7, 2025 (Tuesday): Market Closed All Day
October 28, 2025 (Tuesday): Early Market Close at 19:00 GMT+3 (Midnight Beijing Time)
October 29, 2025 (Wednesday): Market Closed All Day

Online Customer Support Hours:
During the holiday period, our customer support hours will be adjusted to: Monday to Friday, 09:00 – 22:00 Beijing Time.
Account opening, deposits, withdrawals, account type changes, and other regular services will proceed as usual.

Deposits and Withdrawals:
Please be aware that the acceptance rate for transactions may be lower during the holiday period, which could result in difficulties with order matching. To minimize potential failures and delays, we recommend submitting deposit and withdrawal requests before or after the holiday period. Please allow 1-3 business days for withdrawal processing.

We sincerely advise you to manage your account risk in advance to mitigate any liquidity risks associated with the market closures. We apologize for any inconvenience this may cause. Should you require any further assistance, please do not hesitate to contact us at info@rockglobal.com.

Wishing you a pleasant holiday!

Best regards,
RockGlobal

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